This page contains a variety of frequently asked questions that may assist you in deciding if our services are right for you and if counseling may be of help. Our answers are located directly beneath the question in the box with scroll bars.
What are the qualifications of your staff?
All providers in our practice are licensed by the state of Ohio. We are required to participate in ongoing continuing education classes to maintain our credentials.
Margot Kessler Ph.D., Psychologist- Ohio License # 5989 Professional Clinical Counselor- Ohio License # E3323;
Diana Barkman, M.S.W. , Licensed Independent Social Worker (LISW)- Ohio License # 009159; Licensed Independent Chemical Dependency Counselor (LICDC)- License # 991788
Michele Gunn - Ohio License # E0003267;
Kathalene Stevenson- Ohio License #E0002851
Theresa Carroll Anders M.A. PCC-S LSW Ohio License # E8075.
What can I expect?
If you’ve never been to counseling, it can be a bit intimidating! We will do all that we can to make the experience a positive one. On your first visit, it is helpful to arrive 15 minutes before your scheduled appointment to complete the initial paperwork. Please be patient since there are a number of forms to read and fill out. To save time, you may download some of the forms from our website and complete them prior to coming in. The first session is a chance for us to get to know each other. It is important to get a clear picture of your situation so that we can decide what you are hoping to accomplish in counseling. We will ask you about your present concerns as well as gathering information about your family and work history. You will need to assess your comfort level with your therapist. It may take 2-3 sessions for you to know if you and your counselor are a “good fit”. This fit is key to having a successful therapy outcome. If you find that you need a referral to a different counselor, we will gladly help you make a switch
How long does a therapy session typically last?
Sessions normally last about 45 to 50 minutes. Initial sessions may take a bit longer depending on the individual’s needs. We try hard to be prompt and typically schedule sessions on the hour. Sometimes, however, emergencies do occur, and we ask for your patience if your session is delayed or postponed as we would give you the same attention if a crisis should occur in your life.
What should I do if I can’t make it to a scheduled appointment?
As soon as you know that you will not be attending a scheduled session, please call and leave a message. Even if you are only running late, a call is appreciated. We normally request a 24-hour cancellation notice (this enables us to call people who may be on a waiting list). We understand there are times when you cannot advise us in advance. Illness, car trouble, and babysitters can be unpredictable problems at times. In fact, we appreciate it if you do not come to a session if you are ill. We do reserve the right to charge you (not your insurance company) if you have unexcused “no shows” and have chronic attendance problems.
How long will I be in therapy?
This depends on several factors. Some clients meet their personal goals in 3 or 4 sessions. This is most likely if their problem is specific and there are few underlying concerns. Other clients may be unclear about their needs. Perhaps they are coming because they are not sure what is wrong, but they know that their life is not how they want it to be. A complicated personal history can take time to unravel. Each client’s treatment plan is reviewed every 90 days. At these sessions, you and your therapist will check on the progress that has been made, what goals need more work, and which goals have been met. At that point you and your therapist will discuss your readiness to complete therapy. We may also discuss additional goals that may have surfaced as a result of the progress that has taken place. The length of time spent in therapy will ultimately be your decision.
What about confidentiality?
Counselors are obligated by law and ethics to keep what you share with us confidential. HIPAA regulations precisely outline how medical information may be handled and shared. There are specific limits to confidentiality, see our HIPAA form for in depth information.
What is the cost of your services?
Private-pay charges vary by therapist.
Psychological Evaluations (including testing and written reports) are approximately $500. This may vary based on the testing required.
We do not provide a sliding fee scale, but we will work out a payment schedule based on individual circumstances.
Cash, Check and Credit Cards are accepted.
Which Insurances do you accept?
We are network providers for the following insurance panels: Aetna, Anthem, Aultcare, Cigna, Impact, First Advantage EAP, Hometown Health, Magellan, Medical Mutual, Medicare, Ohio Health Choice, Summa Care, Tricare, United Behavioral Health, United Health Care, and Value Options.
We will submit claims to your insurance company. As in-network providers we are contracted to accept the rate your insurance offers. You are responsible for any co-pays, deductibles or uncovered services. Out-of-network insurance claims are typically reimbursed, but at a higher rate to you (deductible and/or co-pay).
For more information about our services or to make an appointment contact us at:
Telephone: 330-877-2093 - Email: email@example.com